CaseStudies

Freight Forwarding software with Integrated CRM for Sea and Air Logistics providers

Client Profile

The client is a leading Freight Forwarding service provider with a very large customer base all over the world. They carry out national and international shipment requests and deals with hundreds of customers and agents and provide freight forwarding services to all the leading air and sea ports across the globe.

Business Challenges

The freight forwarding process involves a tedious process with several documentation and check in and check outs are various ports which needs to be recorded religiously at every step and in itself becomes a tedious process.

How Our Solution Redefined Business?

We were able to deliver a well developed system understanding the various concepts in freight forwarding which enabled them to easily manage their day to day activities, processes and easily track the current shipments and even have a quick view into the past activities hence enabling them to work more efficiently and productively.

Major Features Include:

  • An extensive web dashboard which efficiently manages the freight forwarding process and Tracking processes
  • Industry Standard Freight quote systems, accurate costing methodologies and voyage management
  • Flexible Operations system which manage the overall flow of the freight lifecycle
  • Generation of industry standard documentation recognised by IATA and FIATA
  • Full fledged invoice generation and management of payment for the shipments within the software
  • Automated Email, SMS notification and Integrated Whatsapp business account
  • An online web portal for the customer and agents to book shipment to anywhere in the world in minimal steps and only very required information using secure gateway