Freight Forwarding software with Integrated CRM for Sea and Air Logistics providers

Client Profile

The client is a leading Freight Forwarding service provider with a very large customer base all over the world. They carry out national and international shipment requests and deals with hundreds of customers and agents and provide freight forwarding services to all the leading air and sea ports across the globe.

Business Challenges

The freight forwarding process involves a tedious process with several documentation and check in and check outs at various ports which needs to be recorded religiously at every step and in itself becomes a tedious process.

Solution Offered

  • An extensive web dashboard which efficiently manages the freight forwarding process right from the proposal creation, generating large number of documentation, accurate costing methodologies, tracking and several other unique features.
  • A unique experience for the customer and agents to book shipment to anywhere in the world in minimal steps and only very required information using a public portal.
  • Apart from the conventional methods of emails and sms for communication, successfully integrated Whatsapp business account to send out any official information, quotations, invoices.

How Technology Redefined Business?

We were able to deliver a well developed system understanding the various concepts in freight forwarding field which enabled them to easily manage their day to day activities, processes and easily track the current shipments and even has a quick view into the past activities hence enabling them to work more efficiently and productively.